PRIVACY POLICY

 

At Dogline, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains the types of information we may collect when you visit our website, place an order, contact us, or interact with our marketing communications, as well as how that information may be used and protected.

By using our website, you acknowledge the practices described in this Privacy Policy.

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Information necessary to process or fulfill your order
• Preferences, interests, and marketing preferences
• Information you provide when contacting our customer service team
• Responses to surveys, promotions, or other voluntary communications
• Information about how you interact with our website, such as a browser, device, and website usage information.

We may use the information we collect to:

• Process, fulfill, and manage orders
• Provide customer service and respond to questions or requests
• Maintain internal business and transaction records
• Improve our products, services, and website experience
• Communicate important information regarding your orders or account
• Send promotional emails or text messages when you have elected to receive them
• Provide information about new products, promotions, special offers, or other Dogline news
• Conduct surveys, research, and analysis to better understand our customers
• Help maintain the security and proper operation of our website
• Comply with applicable legal and regulatory requirements

If you choose to subscribe to Dogline marketing emails, we may use the email address you provide to send information about new products, promotions, special offers, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in our promotional emails.

Unsubscribing from marketing communications will not prevent us from sending transactional communications related to your orders or other necessary customer service matters.

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP or contact Dogline through our website.
• Consent to receive SMS messages is not a condition of purchase.
• SMS consent and opt-in information will not be shared with third party affiliates for their own marketing purposes.

Like many websites, Dogline may use cookies and similar technologies to help our website function properly, remember customer preferences, understand website traffic, and improve the shopping experience.

Cookies are small files stored on your device by your browser. They may allow our website to remember certain information about your visit and help us understand how customers interact with different areas of our website.

Depending on the technologies used on our website, cookies may assist with functions such as:

• Maintaining your shopping cart
• Remembering preferences
• Understanding website traffic and performance
• Improving website functionality and customer experience
• Supporting analytics, marketing, and advertising activities

Dogline may share personal information with trusted service providers when necessary to operate our business and provide services to you. These may include companies that assist us with services such as website hosting and ecommerce functionality, payment processing, order fulfillment, shipping, analytics, customer communications, and marketing.

These providers receive information as necessary to perform services on our behalf.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights or the rights of others, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

Dogline does not share SMS consent or opt-in information with third parties or affiliates for their own marketing purposes.

We take reasonable administrative, technical, and physical measures designed to safeguard the personal information we collect and protect it from unauthorized access, disclosure, alteration, or misuse.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Our website may contain links to websites operated by third parties.

Once you leave the Dogline website, the privacy practices of those websites are governed by their own policies. Dogline is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

You may choose not to provide certain personal information, although doing so may prevent us from providing certain products, services, or website features. You may also:

• Unsubscribe from promotional emails using the unsubscribe link provided in our emails
• Opt out of SMS marketing by replying STOP
• Adjust cookie preferences through your browser or other privacy controls made available on our website
• Contact us regarding questions about your personal information or privacy preferences