SHIPPING:

Shipping costs are automatically calculated based on product and quantity ordered and determined by UPS published rates.

Shipping Method:

UPS or USPS

Expedited Shipping:

We have expedited shipping options available for domestic orders. This includes Next Day, 2-day, and 3-day shipping options. Orders must be placed before 12pm Eastern Time Monday-Friday to receive guaranteed expedited delivery in the time frame specified; and only if items are in stock. Expedited delivery orders received after 12pm Eastern Time or on Friday/Saturday/Sunday normally ship the next business day.

Shipping Time:

Orders are normally shipped from our warehouse within 24 business hours of order placement. Please allow 5 - 7 business days for delivery.

PRIVACY & SECURITY

This is the web site of doglinegroup.com We can be reached via e-mail at  info@doglinegroup.com. We collect payment information (e.g., credit card number and billing address) but no information on consumers who browse our website. The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website and order fulfillment. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products, special pricing and services or upcoming events. If you do not wish to receive such mailings, let us know by sending us e-mail at the above address. Please provide us with your exact name and address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above email address.

RETURNS & REPLACEMENTS

All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:

  • 1. Read and agree to the Returns Policy and Procedure above.
  • 2. Email: info@doglinegroup.com - We will need your order number and the Item ID number of the product you wish to return.

This privacy policy sets out how Dogline uses and protects any information that you give Dogline when you use this website Dogline is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. Dogline may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  • What we collect?

    We may collect the following information:

    • Name
    • Contact Information Including Email Address
    • Demographic Information Such As Postcode, Preferences And Interests
    • Other Information Relevant To Customer Surveys And/Or Offers
  • What we do with the information we gather?

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal Record Keeping.
    • We May Use The Information To Improve Our Products And Services.
    • We May Periodically Send Promotional Emails About New Products, Special Offers Or Other Information Which We Think You May Find Interesting Using The Email Address Which You Have Provided.
  • Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

  • How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

  • Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  • Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Whenever You Are Asked To Fill In A Form On The Website, Look For The Box That You Can Click To Indicate That You Do Not Want The Information To Be Used By Anybody For Direct Marketing Purposes
    • If You Have Previously Agreed To Us Using Your Personal Information For Direct Marketing Purposes, You May Change Your Mind At Any Time By Writing To Or Emailing Us At info@doglinegroup.com

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

  • Credit Cards

    We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

  • Links
    • This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
    • Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
    • We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
  • Multiple Product Orders

    For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

  • Order Acceptance Policy

    Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

  • Other Conditions

    These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

  • Out-of-Stock Products

    We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00PM EST , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

  • Privacy

    We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

  • Privacy on Other Web Sites

    Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

  • Returns

    We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

  • Shipping Policy

    Shipping Time -- Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

  • Taxes

    Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

  • Typographical Errors

    In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.