At Dogline, we want your ordering experience to be as easy as possible. Below you’ll find information about shipping, expedited delivery, international orders, returns, and exchanges.
PROCESSING & DELIVERY TIMES
Orders are typically processed and shipped from our warehouse within 1 business day of being placed, provided all items are in stock.
Standard domestic orders are shipped via USPS, UPS or FedEx. Please allow approximately 5–7 business days for delivery after your order has been processed.
Business days are Monday through Friday, excluding holidays. Delivery times may vary depending on the destination, carrier delays, weather, or other circumstances outside of our control.
EXPEDITED SHIPPING
Expedited shipping options are available for domestic orders, please call our office during business hours if you need to expedite your shipping. Our office is open Monday through Friday from 8:30am to 4:00pm ET. Our phone number is 954.971.3697.
To receive expedited delivery within the selected timeframe, orders must be placed before 12:00 PM Eastern Time, Monday through Friday, and all items must be in stock.
Orders placed after 12:00 PM ET, on weekends, or on holidays will generally ship the next business day.
Please note that expedited shipping timeframes refer to business days and begin once the order has shipped.
INTERNATIONAL ORDERS, CUSTOMS, DUTIES
Customers are responsible for all applicable Customs fees, import taxes, duties, and other charges associated with international orders.
Customs regulations require us to accurately declare the value of merchandise included in each shipment. Dogline is unable to declare merchandise at a reduced value or mark purchases as a “gift” for the purpose of avoiding Customs fees or duties.
International shipments may occasionally be delayed by Customs authorities. These delays are outside of Dogline’s control.
For information regarding applicable Customs fees, taxes, or duties in your country, please contact your local Customs office.
RETURNS & EXCHANGES
We’re happy to assist with eligible returns and exchanges.
Items must be returned in unused condition. Please send your return to the address listed below using a trackable shipping method. Dogline cannot be responsible for return packages that are lost or do not arrive at our facility.
PREPARING YOUR RETURN
Please include a note inside your package containing:
- Your name
- Daytime phone number
- Order number
- The item(s) you would like to exchange and the requested replacement item(s), or a note stating that you would prefer a refund
For exchanges involving a price difference, we may contact you using the daytime phone number provided to arrange payment.
HERM SPRENGER RETURNS
All original tags must be included with returned Herm Sprenger merchandise.
Returns that do not include the original tags may not be eligible for a refund or exchange.
CUSTOM ITEMS
Custom items are not eligible for refunds.
Because these products are made or prepared specifically to your requested specifications, all custom-item sales are considered final.
REFUNDS
Once your return is received and approved, we will process your refund promptly. Refunds are issued to the original payment method. After the refund has been processed by Dogline, please allow several business days for the credit to appear in your account. Processing times vary by bank or payment provider.
RETURN SHIPPING
Customers are responsible for safely shipping return or exchange merchandise back to Dogline. We strongly recommend using a trackable shipping service and retaining your tracking information until your return has been completed.
RETURN ADDRESS
Dogline
ATTN: Returns
17772 High Springs Main Street
High Springs, FL 32643